The 2019 Pinnacle of Excellence Award from Press Ganey recognizes extraordinary achievement in patient experience. The Sylvester Comprehensive Cancer Center Radiation Oncology Medical Practice received this honor for achieving and maintaining consistently high levels of excellence in patient experience.
“The radiation oncology team, from leadership to faculty to nursing to therapy to dosimetry and to the administrative staff, are very patient centric,” said Alan Pollack, M.D., Ph.D., professor and chair of radiation oncology and interim deputy director of Sylvester, part of the University of Miami Health System. “There is a culture that permeates the department, which has clearly resulted in this strong acknowledgement from our patients. We are thrilled to share this recognition with our team.”
Winners were identified based on performance over three full years, from May 2016 to April 2019. The award is earned by maintaining a quarterly ranking above the 95th percentile in patient experience measuring, likelihood to recommend the provider’s office, teamwork, and “rate your provider on a scale of one to ten.”
Sylvester radiation oncology staff collect their own feedback from patients about their experiences after they finish treatment, in an initiative known as “Ring the Bell.” Patients often use the word “team” in describing the care they received.
“All of the team that participated in my treatment and care are extraordinary professionals with a warm heart,” wrote one anonymous patient.